This is the trade association to which most UK insurance companies belong. One of its functions is to monitor quality and decide common areas of interest so that minimum standards of customer service can be maintained.
The Association of British Insurers, 51 Gresham Street, London EC2V 7HQ, Tel +44 (0)20 7600 3333, Fax +44 (0)20 7696 8999 www.abi.org.uk